Title Agent: Contact Centre

Altron, a leading technology solutions provider, is currently seeking experienced and dedicated individuals to join their team as Agent: Contact Centre. The position will be based in the bustling city of Midrand, located in the Gauteng province of South Africa.

The successful candidate will be responsible for providing exceptional customer service to clients in a variety of industries.

Position: Agent: Contact Centre

Location: Midrand, Gauteng

Job Description

The Agent is responsible to effectively assist customers with general and specific queries, by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering.

The Agent is required to provide accurate information to the customer  by speaking to customers and listening to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated to the correct stakeholders


National Certificate Level 4 (N4) / Grade 12 (Required)


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