CALL CENTRE AGENT – LEARNERSHIP

(SOUTHERN SUBURBS (CAPE))

Reference Number: HCH-2142

Description

Here’s what you can expect to be doing in the role:

  • Obtain a Call Centre qualification over 12 months of your learnership program
  • All your training will be scheduled during the 12 months of your learnership program
  • Continuous feedback and coaching to set you up for success
  • Progressively working towards achieving sales objectives and revenue targets
  • Ensure that the agreed sales and revenue targets are achieved in line with business requirements
  • Meet operational and quality efficiencies
  • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
  • Provide an exceptional customer experience
  • Ensure a professional, polite, and efficient service is offered by acting as an ambassador

Requirements

  • Matric/Grade 12 (Inclusive of Mathematics or Mathematics Literacy)
  • 0 -2 years working experiences 
  • Clear criminal record
  • Computer Literacy advantageous

A little about who you are:

  • Effective communicator
  • Tenacity
  • Determined 
  • Have problem solving ability
  • Self-Motivated
  • Eagerness and willingness to learn and grow
  • Good work ethic

Benefits

  • Earn a monthly stipend
  • Obtain a Call Centre qualification
  • Creative agile work environment
  • Café and lounge area
  • Staff restaurant with a variety of healthy meal options

Documents Required

  • Updated CV
  • Certified copy of ID (not older than 3-months)
  • Certified Matric Certificate (not older than 3-months)

Categories: LEARNERSHIP

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