ADMINALL OPEN VACANCIESGRADE 12 JOBSONLINE COURSES

Customer Service Representatives X2

Customer Service Representatives X2

Job Description

REMUNERATION: R291 024 BASIC SALARY PER ANNUM 

Closing date: 07 June 2024

CUSTOMER SERVICE REPRESENTATIVE X2- REF: JW388EX/2024

PURPOSE 

Compilation of recommendation letters for customer queries, validating and capturing of adjustments and tariffs relating to water and sewer for billing.

KEY RESPONSIBILITIES 

Effectively prioritizing, investigating, and resolving daily inquiries from various stakeholders, including the City of Johannesburg (COJ), Ombudsman’s Office, the City Manager’s Office, and executive channels. Provide support to the Credit Management team for efficient credit control and enhanced revenue collection. Verify and record all tariff changes for accurate customer billing, ensuring proper usage and living units are linked to accounts.

Address all queries related to estimated meter billings. Identify and highlight additions or amendments to the Water Services By-Laws and Johannesburg Water tariffs, collaborating with the Team Leader: Customer Support to assist in query resolution. Communicate, track, and escalate meter audits to the relevant section within the Meter Reading Department.

See also  Survey Assistant, Have Grade 10 Certificate 2024

Utilize a workflow management system to monitor and manage all queries pertaining to the section. Promptly identify problem areas and escalate them to the Team Leader: Customer Support. Construct a comprehensive property profile per query, utilizing historical and current data from various sources, such as Deeds, Land Information Systems, aerial photography, water and sewer pipe layouts, meter installation history, meter reading, meter audit investigations, and the billing system.

Produce detailed account analyses from the billing system and summarize the complete history of an account for distribution. Collaborate closely with Johannesburg Water and the City of Johannesburg departments to gather data and address customer concerns. Maintain frequent in-person, phone, and electronic communication with internal and external partners.

Give updates on the status and resolution of all assigned issues. Generate detailed reports on new, pending, and resolved cases, using statistical data. Audit the work done by the Operations, Metering, and Revenue teams to ensure effective query resolution.

See also  Eskom Is Hiring, Upload Your CV Today 2024

JOB REQUIREMENTS

Essential qualifications and experience: 

  • Grade 12 (NQF 4)
  • Customer Service/Finance Certificate (NQF 5)
  • Must have at least 5 years in a municipal revenue environment of which 2 years must be related to Billing
  • Must have knowledge in the various Management Information Systems namely: GIS/LIS and SAP ISU
  • Experience using Microsoft Office (Excel, Word)
  • Knowledge and interpretation of the Water Services By-Laws
  • Valid Code B Driver’s License

HOW TO APPLY

Please forward your CV and qualifications to: E-mail: Jw.customerservices388@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence.

Closing date: 07 June 2024

Post expires at 4:00pm on June Friday 7th, 2024

Customer Service Representatives X2

TADE RECRUIT VACANCIES

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button
error: Content is protected !!