Date: 06-Apr-2022

Location: Johannesburg, Gauteng, South Africa

Company: Sanlam Group

Who we are

Safrican is a respected life insurer with a footprint in South Africa and a subsidiary in Eswatini. Safrican has over 2 million principle lives covered and more than 7 million lives assured, The Company has grown from strength to strength since 2004.

Job Purpose

  • Responsible for switchboard, telephone inquiries and greeting visitors.
  • Responsible for directing visitors to the correct place, offering and supplying them with refreshments as they wait.

Formal Qualifications

  • Matric (grade 12)
  • Clear Credit and Criminal records
  • At least one years’ work experience within a customer facing role

Working Requirements and Knowledge

  • Computer Literacy
  • MS Word (Outlook, Word, Excel, Power Point)
  • Product knowledge
  • Listening skills
  • Telephone etiquette

Key Responsibilities

  • Be the first point of contact for all visitors and staff, offering superb customer experience.
  • Operating the telephone switchboard;
  • Answering and transferring calls to appropriate departments and/or persons
  • Receiving letters, packages, and sending them to the appropriate destination
  • Where required, prepare and manage incoming and outgoing mail.
  • Ensure that the cleanliness and tidiness of the reception and common areas are maintained at all times, and escalate any concerns.
  • Ensuring all safety procedures and/or control access procedures are maintained via the reception desk  
  • Promote and maintain excellent customer service
  • Provide support to client services and facilities departments

Behavioural Competencies, Skills and attributes

  • Attention to detail.
  • Interpersonal, oral and written communication skills
  • Problem analysis and problem solving
  • Sound judgement
  • Decision-making skills
  • Proactiveness
  • Trustworthy
  • Ability to multi task
  • Client centric

Our commitment to transformation

Safrican is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  Safrican Employment Equity plan and targets will be considered as part of the selection process.

Apply Here:

Sanlam Group

Categories: ADMIN


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