Service Representative Customer Service Area X2 (Morningside Hub)


Position : Service Representative Customer Service Area X2 (Morningside Hub)Vacancy type: External/Internal

Task Grade : T07

Area of Speacialization : To provide personalized service and support in all generic and interface customer services related to Eskom’s residential customers in a defined geographic area, with the objective of providing efficient customer service

Department : Customer Services

Business Unit : Gauteng Cluster

Location : South Africa (Gauteng)

Reference Number : SANDSR2022

Closing Date : 8/10/2022

Minimum Requirements
Qualification(s):

• Grade 12
• N3

Experience:
 
• 3 years relevant Low voltage official experience

Skills and Competencies
• Integrity
• Honesty
• Trustworthiness
• Relationship building skills
• Functional and technical skills
• Problem solving, Analytical skills
• Negotiation skills
• Communication skills

Key Responsibilities
• Maintain the daily customer service activity operations
• Maintain customer data
• Execute generic service activities
• Build a relationship between their customer base and “Eskom”
• Facilitate and enable conventional measurement and meter related tasks
• Support credit revenue and credit management processes
• Execute vending and prepaid activities
• Facilitate and enable the quotations and connections activities

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.

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