WastePlan: IT Internships 2022
WastePlan invites unemployed graduates to apply for IT Graduate / Internship Programme 2022.

Internship Location: Pretoria, Gauteng
Internship Closing Date: 15 April 2022


We are looking for newly graduated applicants with an IT qualification that are seeking an exciting
internship opportunity based in Pretoria, Gauteng


Job Summary
To provide IT support to the company’s various departments in the Gauteng region


Responsibilities
First level of internal IT support
Handling of all verbal, e-mail and phone queries, and ensuring these queries are logged into the
department’s ticketing system
Hourly follow-up on tickets assigned to you on the department’s ticketing system
Provide feedback to the customer and resolve queries in accordance with the departments SLA
Escalate queries to the IT Support Manager if you will not be able to resolve them within SLA time
Visit other branches as and when required, in order to assess or resolve issues.


Ensure all required software is installed and the device and its applications are correctly configured
for the intended recipient or its intended use
Ensure devices are made available to the customer within the applicable SLA time
Minimize the impact on our operations by performing as much work as possible remotely, and by
minimizing device downtime
Research possible solutions to hardware, service or network concerns
Assist in procurement of this equipment or services
Prepare and configure the equipment or service to be installed.


Install applications on one or more devices, go through the process as requested by the Systems
Manager and provide feedback on the requested topics within the specified period
Ensure all assets are captured and asset details and documents are updated on the system (selected
assets, often regionally and only upon request of the IT Support Manager)
Visit other branches to collect or verify asset information, as and when required


Requirements:

  • Matric / Grade 12
  • A relevant Diploma or Degree in IT will be preferred
  • Relevant qualifications and experience, knowledge and skills
  • High proficiency in Microsoft Office is essential
  • Valid driver’s license and own reliable transport preferable
  • Must be well presented, professional and have excellent communications skills


How to apply
Click here to apply online for WastePlan: IT Internships 2022

Categories: INTERNSHIP

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